Frequently asked questions

You can pay with:

• iDEAL

• Apple Pay and Google Pay 

• Creditcard: Visa, Mastercard, American Express 

You can purchase an e-ticket in 3 simple steps:

1. Plan your journey in the 9292 app by entering your start and end point.

2. Tap on your preferred travel advice out of the options given in the app. Then, tap on 'Buy e-tickets'.

3. Follow the steps on the screen.

Have you paid? You can find your e-ticket(s) under 'My e-tickets' in the menu on the top left of the home screen.

All information about e-tickets.

You can report this to the customer service of the train, bus, tram, or metro operator. They can then take immediate action if necessary.

In the 9292 planner, you can see which operator you are travelling with. On our overview of public transport operators page, you will find contact information for each operator.

In the 9292 app

Plan a trip to or from the stop or station for which you want to see the departure times. Click on the stop or train station in the travel advice given by the app. You will then be taken to a so-called stop page.

On the stop page, you can see which trains, buses, trams, and metros stop at this stop or station. You can also see the departure times of these trains, buses, trams, and metros.

On the 9292 website

Search for the stop or station in the search bar of the website, or click on the stop or train station in the travel advice given by the 9292 planner. You will then be taken to a so-called stop page.

On the stop page, you can see which trains, buses, trams, and metros stop at this stop or station. You can also see the departure times of these trains, buses, trams, and metros.

There may be several reasons why a travel advice given by the 9292 app or planner is different than you might have expected.

The advice may be different for the following reasons:

• The advice gives a different departure stop – The travel planner always looks for the route with the shortest travel time. As a result, a different departure stop may be selected than you expected.

• There is (un)planned construction work – Always check your travel advice shortly before you leave. This way, you can be sure that all of the information in the app about (un)planned construction work will be up to date.

• Not every means of transport runs at the same time every day – The timetable is not the same every day. A different date and/or time can therefore affect your route.