Comments about your journey

There are several reasons why this can happen:

• Construction work – Sometimes there is unplanned construction work that we are not aware of. That is why it is not included in the travel advice.

• Time of planning – You may have planned your trip a few days in advance. Sometimes, the timetable changes shortly before the trip starts, or there might be unplanned construction work. Therefore, always check your route just before departure (at least 1 day in advance). This way, you know for sure that the travel advice is correct.

• Timetables vary per day and time – ​​The timetables vary per day and per hour. Have you booked for Tuesday morning at 10:15? Then you cannot assume that the bus will also leave at quarter past the hour in the afternoon (for example, at 14:15), or that the bus will also leave at 10:15 on Sunday. So, always plan your trip for the right time and the right day.

Is the information board broken? Or is the travel schedule of a bus line missing? We would appreciate it if you could report this. You will help your fellow travellers enormously by doing so.

If something is broken or missing, you can report this to the customer service of the operator. For example, contact Arriva if the information is missing at train stations or bus stops where Arriva operates, or report to RET if the information is missing at an RET bus, tram, or metro stop.

In the 9292 planner, you can see which operator you are travelling with. On our overview of public transport operators page you will find contact information for each operator.

We really appreciate that you want to report this! You will help your fellow travellers enormously by doing so.

If something is broken or missing, you can report this to the customer service of the operator. For example, at NS for train stations where NS operates, or to GVB if the problem is at the bus, tram, or metro stop of GVB.

In the 9292 planner, you can see which operator you are travelling with. On our overview of public transport operators page, you will find contact information for each operator.

That is not the way it should be, of course. We understand that you would want to report this.

You can report this to the customer service of the bus operator. They can then immediately see what the reason was, and if necessary, make an internal report.

In the 9292 planner, you can see which operator you are travelling with. On our overview of public transport operators page, you will find contact information for each operator.

You can report this to the customer service of the train, bus, tram, or metro operator. They can then take immediate action if necessary.

In the 9292 planner, you can see which operator you are travelling with. On our overview of public transport operators page, you will find contact information for each operator.

• Lost item - It is best to report this to the customer service of the operator you travelled with. Some operators even have their own reporting points for lost and found items.

• Found item - Have you found something and are you still on the train, bus, tram, or metro? Then give the item to a member of staff. If that is not possible, contact the customer service of the operator you are travelling with. They will then indicate where you can take the item.

In the 9292 planner, you can see which operator you are travelling with. On our overview of public transport operators page, you will find contact information for each operator.