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Frequently asked questions
Find the answer to your question here or contact us.
Lost something on public transport? Or do you have a comment about your journey?
Or do you have a question about a purchased ticket or season ticket? Contact the operator you travelled with. They will be able to help you.
Overview of public transport operatorsIs your question not here?
We're here to help daily.Send an e-mail
Don't have a social media account? Email your comment or problem to reizigers@9292.nl.
Have a question about e-tickets in the 9292 app? Send an email to ticketing@9292.nl.
Call us
0900 - 9292
Monday to Friday: 07:30 – 19:00 hrs
Saturday, Sunday, and public holidays: 10:00 – 16:00 hrs
The call charges are €1 per minute with a maximum of €20 per call. Please note that after 20 minutes, the call will be automatically disconnected.
Please note: you can only call this number when you are in the Netherlands. If you are in another country, you will not be able to call this number.
Our headquarters
REISinformatiegroep B.V.
Arthur van Schendelstraat 650
3511 MJ Utrecht