Travelling with OVpay

Are you under 12 or over 65? Then you can travel with a 34% discount on the bus, tram, and metro. Age discounts can be added via your OVpay account.

1. Log in to your OVpay account via the OVpay app or via OVpay.nl .

2. Add your debit card or OV-pas to your account.

3. Press 'Add age discount' and follow the steps in the app.

Check the OVpay website for more information.

OVpay prices are the same as OV-chipkaart prices when travelling in second class and without a discount or season ticket. Want to know how much your journey will cost? In the 9292 journey planner, you can see how much your journey should cost. Compare this price with the amount withdrawn from your account. It can sometimes take a day for the money to be withdrawn from your account.

OVpay is a secure way to pay on public transport. Any payment you make on public transport will be protected, just like with regular debit card payments.

You will recognise the OVpay payment on your bank statement by its description. It always starts with NLOV and then 14 digits. If you still think something is wrong, you can always contact your bank or OVpay customer service .

That is not how it should be, of course. There can be several reasons why this happens:

• The bank you pay with – OVpay does not work equally as well with all banks. Is your debit card from a bank other than ABN AMRO, ASN bank, bunq, ING, Knab, Rabobank, Regiobank, SNS, or Triodos? Then it is possible that the card reader will not accept your debit card.

• Insufficient balance – If you do not have enough money in your account, you cannot check in with your debit card. For travel by bus, tram, or metro, you must have at least €4 in your account. Are you traveling by train? Then you must have at least €20 in your account.

• You are transferring – It sometimes takes some time for the money for your trip to be debited from your account. Only when the money has actually been debited can you check in again with your debit card. Are you transferring? Then try to wait a minute and then check in with your debit card again. It will often work the second time around.

• Debit card is blocked for public transport – Could the amount of the trip not have been debited from your account after your previous trip? Then your debit card will be blocked until the amount has been paid. OVpay will keep trying until it succeeds. You can also always pay the amount yourself.