With the 9292 planner you can plan an accessible journey. This means the planner takes accessibility of stops, stations and vehicles into account. This is convenient for those who travel in a wheelchair or have difficulty walking, but also for those travelling with a pram or suitcases. To plan an accessible journey you can click in the planning block on the website or on the wheelchair symbol in the extra options section of the app or website. In addition, we inform you in the travel advice which stops are provided with a blind-guiding line.
We want to lead the way with our planner to make public transport more accessible for travellers with a physical or visual disability. Working together with other public transport companies and provinces, we aim to generate optimally reliable travel advisories. 9292 finds it important that the trip you plan is reliable, so you can set off without care. We would therefore be happy to receive your feedback, so the data can be updated by 9292, the public transport companies, provinces and road authorities and our travel information keeps improving.
9292 obtains the information about vehicle accessibility from the data provided by other public transport companies. Is vehicle accessibility not up to standard? Please let us know via the feedback function and choose the ‘transporter’ option. When you are travelling with NS (railways), the train is considered accessible if there is assistance at the stations. For more information and booking NS travel assistance.
9292 obtains the information on the accessibility of stops from the 'Centraal Haltebestand' (Central Stops File). The provinces and road authorities are responsible for the data in this file. A number of provinces facilitate feedback on stops. We aim to create this feedback option for all stops in the Netherlands, so the information will be as reliable as possible.
There is no information available (yet) on the platforms of the railway stations. Of course we want to include this information as well in the future, so reliable information will be available on this.