Terms and conditions ticketing

Read about the general terms and conditions for ticketing at 9292.

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The 9292 app and MeerPlus app (hereinafter: the “app”) and the 9292 website (hereinafter: the “website”) are mobile applications provided by REISinformatiegroep B.V. (hereinafter: “9292”), registered with the Dutch Chamber of Commerce under number 808840526. We advise you to read these General Terms and Conditions carefully before completing your registration on the app or website.

Acceptance of these Terms and Conditions during the registration process in the app or on the website by ticking the “Agree” box prior to completing your registration. Without agreement, full use of 9292's services cannot be made. You can then plan your journey, but you cannot buy tickets.

General

The app and website are tools that allow you to plan, book and pay for journeys on public transport and for tickets. Once you have registered on the app or website, you can use the app and website to book and pay for public transport and admission tickets (hereinafter: “ticket”). Payments are made using your chosen payment method.

Once you have purchased the ticket and, where applicable, activated it, you can travel with the relevant (public) transport operator or gain access to the event, museum or park for the agreed period.

You can purchase a ticket via your travel advice for a specific date and time, at which point the ticket will be automatically activated. It is also possible to purchase a ticket where you decide when it is valid by activating it at that time (we will refer to these tickets as “vouchers” hereafter). When the voucher is activated, it is automatically exchanged for a ticket that can be used as a travel or admission ticket. 

You can show the activated ticket on your mobile device at the gate or to an inspector, bus driver or conductor. The activated e-ticket serves as proof that you are authorised to travel or gain access to the event, museum or park.

Voucher validity period

A voucher entitles the holder to exchange it for a ticket only with the relevant provider as stated on the voucher. The voucher must be activated within 12 months of purchase, or earlier if specified. The final activation date is stated on the voucher and in your purchase confirmation.

You are responsible for activating the voucher before it expires. Once the validity period has expired, the right to activate the voucher lapses and it can no longer be used or redeemed. The purchase price cannot be refunded once the voucher has expired.

Use of the application

If you are travelling with a mobile ticket via the app or website, you are responsible for being able to show a valid ticket. You must therefore ensure that you have a fully charged, fully functional smartphone.

A ticket purchased via the app for (public) transport is valid when accompanied by a valid form of identification. You may be asked to show valid form of photo ID during a check by a transport operator. You are responsible for ensuring you have a valid form of identification with you (passport, ID card or driving licence).

Payments

All payments are managed via the app and website, using your chosen payment method and in your preferred currency. By agreeing to these terms and conditions, you acknowledge that third parties may charge you for the services they provide.

All costs are payable immediately; payment for tickets may be facilitated either by 9292 itself or by the organisation Tranzer B.V. (hereinafter: “Tranzer”) on behalf of 9292. You will receive a payment receipt and confirmation of receipt by email.

9292 will help you resolve any issues that may arise from the purchase of our services. 9292 is responsible for disputes initiated by purchasers, such as chargebacks, complaints of any kind, cancellations and refunds.

Tickets/vouchers

The terms and conditions of the transport operator or other provider from whom you purchase the ticket apply to e-tickets and vouchers. Are you purchasing an e-ticket or voucher from 9292? In that case, you automatically agree to the terms and conditions set by the transport operator or other provider for the e-ticket or voucher.

Every transport operator has its own rules. Do you have an e-ticket or voucher for a specific transport operator? In that case, you enter into an agreement with that particular transport operator.

Have you purchased an e-ticket or voucher for your journey that is valid with various transport operators? This is called a ‘doorgaand ticket’ (through ticket). Each transport operator may attach its own terms and conditions to the ticket. We therefore recommend that you read the terms and conditions of all the transport operators with whom you are using the ticket.

You can view the providers’ terms and conditions via the links below:

Public transport:

WMO transport:

Valid tickets:

  • Purchase a valid ticket on the website of the relevant provider.

In addition to the above terms and conditions, specific product terms and conditions may also apply. They are indicated when you purchase the ticket/voucher and when you use the ticket/voucher in the 9292 app.

Refund payments

In the event of a technical error in the app or website, you can submit a request for refund of the tickets to 9292 via ticketing@9292.nl . In the event of a delay of the transporter, the conditions of the relevant transporter apply. In the event of an order error, you are not entitled to a refund of your tickets.

Delay

If you are delayed during a trip, which delay may entitle you to a refund, you can request your money back from the relevant transporter for the trip. Upon purchase, 9292 provides a confirmation of your purchase with the necessary information for requesting a refund in case of delay.

Right to cancel a voucher

You have a statutory right to cancel your purchase of the voucher within 14 calendar days of the date on which you received the confirmation email (hereinafter: "voucher cancellation period").

Are you redeeming the voucher during the cancellation period? In doing so, you are expressly requesting that 9292 make the services available to you, and you acknowledge that you will lose your right to cancel the purchase of the voucher. Once your voucher has been redeemed, 9292’s provision, sale and transfer of the voucher to you is complete, and you are no longer entitled to a full or partial refund.

Intellectual Property

All intellectual property rights, including but not limited to trademark rights, trade name rights, database rights and/or copyrights, with regard to the Website and mobile applications and the content placed thereon, such as texts, articles, images, photos, names, logos and icons, rest exclusively with 9292 and/or its licensors. If you wish to make further use of these intellectual property rights, you can contact 9292 for a licence. 9292 and/or its licensors explicitly reserve all rights.

Your data

9292 takes your privacy very seriously and therefore treats your personal data extremely carefully. The privacy statement explains how we process your data and what we use it for.

Changes

9292 reserves the right to amend the General Terms and Conditions where necessary to ensure compliance with current and applicable legislation. You will be notified of this via the Website. If you do not agree with the changes, you should no longer use the Website and/or mobile applications.

E-mails and complaints

Unless expressly stated otherwise, all messages to 9292 are sent by e-mail via ticketing@9292.nl . Any notifications to you will be sent via the email address you provide to 9292 during the registration process. If you have a complaint about 9292, you can always contact our service desk via ticketing@9292.nl . We will respond no later than 14 days after receipt of the complaint.

Applicable law

These General Terms and Conditions are subject to Dutch law; the competent court is "Rechtbank Midden Nederland”.

Utrecht, March 2026