Disclaimer & privacy

Privacy Statement & Terms of Use 9292 | REISinformatiegroep


9292 | REISinformatiegroep BV (hereafter: '9292') strives to provide services of a high quality, with reliability and timeliness being important factors. 9292, through its websites, including www.9292.nl ('Website'), makes information available about the services offered by 9292, including a public transport travel planner. For the use of this Website and mobile applications, a number of conditions apply that will be explained below. In addition, 9292 intends to be completely transparent in the way in which it, as the Controller, handles the processing of personal data made available to it. This will also be explained in more detail here, with a primary concern being that 9292 will comply with the applicable rules in the area of privacy, such as the General Data Protection Regulation (GDPR) and the Telecommunications Act (Tw, from the Dutch). In addition to these conditions, specific terms and conditions may apply, including the conditions of third parties that relate to (other) services provided (whether or not via the Website).

Below is an overview of all the topics covered in this privacy statement. By clicking on one of the items in this overview, you will be taken directly to the relevant subject.

Name and contact details of Controller

9292 | REISinformatiegroep B.V.
Postal box 19319
3501 DH Utrecht
KvK 30104171


9292 operates a platform that offers visitors (online) travel information and travel advice and/or makes information available concerning public transport, through various channels, including but not limited to Websites, the information number (0900-9292) and mobile applications. Legal persons have the ability to request travel information from a single IP address by means of a subscription. Legal persons can contact 9292 for this.

Collection and processing

9292 processes personal data in the context of its services, and in certain cases also personal data, including the IP addresses of visitors to the Websites and location and device data of users of its mobile applications.

With the current state of technology, the provision of travel information mainly takes place via the Website and mobile applications, using location data. The mobile applications use the location for determining departure locations in the area and for planning the journey from the current location. The location can also be used to show location based information and ads. The location is not saved by 9292. The use of location data can be disabled at any time in the settings menu. For the purpose of a My 9292 account, location data are stored in the form of My Trips and My Locations, in order to facilitate the retrieval of travel information for the individual user. This location data will not be kept longer than during the existence of the account in question.

E-mail addresses that are obtained because a visitor asks a question via the contact option under Frequently Asked Questions will be stored for one month after the question has been answered so that questions about the same subject can be responded to personally. After that month, a complaint will be stored anonymously in the context of improving the service. E-mail addresses obtained for the creation of a My 9292 account, for an account for the NDOV Desk, for Mobility Advice and for the Messaging System will be kept during the existence of the account.

9292 will not process more personal data than is necessary in the context of its services and/or for the purposes described below, unless prior permission has been obtained from the data subject whose personal data it concerns. In addition, the personal data will not be stored in a form that makes it possible to identify the data subject any longer than is necessary for the purposes for which this data is processed.


9292 processes personal data for the following purposes:

  • making travel information available;
  • preventing (commercial) misuse of travel information;
  • optimizing the Websites and services of 9292;
  • creating an account for users of the website and/or application of 9292;
  • personal contact with the person concerned, for example for questions and complaints; and
  • showing personalized advertising.


The processing of personal data by 9292 is necessary for the promotion of the legitimate interests of 9292. The processing of location data and the transmission thereof to advertisers is an essential part of the business model of 9292. The processing of e-mail addresses for creating accounts for different services enables 9292 to tailor its services to the individual visitor or user, to secure the public use of public transportation data and the commercial use of provided travel information, essential for the business model of 9292.


9292 has a Cookie Statement. You can find more information here.

Security of Website and mobile applications

9292 makes the Website and mobile applications available to visitors with the utmost of care and takes appropriate technical and organizational measures for the security of personal data.

Third parties

9292 uses third-party services for the use of its Website and mobile applications, namely: Google, Ubifish, Semilo and Widespace. and provides in that context location information, IP addresses, cookie- and ad ID’s. 9292 refers you to the individual privacy statements for the privacy policy that they conduct.

For the transfer of personal data outside the European Economic Area ('EEA'), for example to an international organization, 9292 utilizes appropriate protections. Google has adopted the US Privacy Shield principles with regard to the processing of personal data and is registered as such with the Privacy Shield programme of the US Department of Commerce. 

The Website(s) of 9292 also contains links to other third-party websites. 9292 is not liable for hyperlinks or other referrals from the Website to third-party websites, nor for the way in which third parties handle personal data. We recommend that you consult the privacy policy of the relevant website for more information. A hyperlink or other reference does not imply that 9292 is affiliated with the relevant organization, nor that 9292 endorses the content of the website in question.

Rights of Data Subjects

If you wish to inspect, correct or supplement, limit the processing of, delete or transfer your personal data, or wish to object to the data processing, you can contact us via:

9292 | REISinformatiegroep B.V.
Postbus 19319
3501 DH Utrecht

9292 will respond within four weeks of receipt. 9292 does not in principle charge any fees for this. In the event of a request proven unfounded or excessive, or if a lot of requests are submitted by one data subject, 9292 requires a reasonable administrative fee. In those cases, the request may also be refused. If you are of the opinion that 9292 is not acting in accordance with the applicable privacy legislation, you can submit a complaint to the Netherlands Authority for the Protection of Personal Data (AP) as of 25 May 2018.

Disclaimer for use of Website and mobile application

9292 does not guarantee that the Website and mobile applications will be free of viruses, nor that the Website and mobile applications will be available at all times or will work flawlessly. The functioning of the mobile application and the quality of the travel recommendations also depend on the software used by your mobile phone and the availability of (sufficient) GPS satellites. Visitors cannot derive any rights from the travel advice and rates stated on the Website and mobile applications. The visitor is not permitted to modify, copy, damage, overload, obstruct or disable the Website and mobile applications nor to hinder the use and functioning of the Website and mobile applications. Commercial use of (travel) data, originating from and/or displayed on the Website and mobile applications, is not permitted, unless prior permission has been obtained from 9292..

Intellectual Property Rights

All intellectual property rights, including but not limited to trademark rights, trade name rights, database rights and/or copyrights, with regard to the Website and mobile applications and the content placed thereon, such as texts, articles, images, photos, names, logos and icons, rest exclusively with 9292 and/or its licensors. If you wish to make further use of these intellectual property rights, you can contact 9292 for a licence. 9292 and/or its licensors explicitly reserve all rights.


9292 reserves the right, where necessary, to change this Privacy Policy and Terms of Use to ensure compliance with valid and applicable laws. You will be informed of this via the Website. If you do not agree with the changes, you should no longer use the Website and/or mobile applications.

Utrecht, February 2019