Scan the e-ticket barcode to open the gate. Hold the barcode in front of the card reader of the gate on your righthand side. This will open the gate. You will hear a single beep.

Have you bought e-tickets for more than one person? You will receive different e-tickets per person with a unique barcode on them. You scan these e-tickets per person and let your fellow travellers go through the gate first.

You will be the last to scan your e-ticket and go through the gate.

Pay attention! The tickets can only be used on the phone where they were purchased. These cannot be forwarded to another person.

A train ticket can be used for an entire day for a single trip on the day you purchased it. After your purchase, the ticket appears with a barcode in the app. You can start travelling once you have the barcode. Catching a train earlier or later than you planned to? No problem!

This is not the case for bus and tram tickets.
Depending on the transport service and the region of your trip, you can buy an hourly ticket or a ticket specifically for your trip (trip tickets). The ticket tells you the timeslots during which it is valid:

• Trip tickets are valid for the trip you planned.
• Hourly tickets are valid for one hour starting from your planned trip and is valid for the entire network of the transport service in question.

Please be aware that E-tickets are only valid for the day you purchased them on. Hourly and trip tickets are only valid starting 15 minutes before your planned trip. Once your ticket is valid for travelling, it will change in appearance and will have a barcode or a visual element. 

Check also the Term and conditions ticketing

Train

When travelling by train, you do not need to check in or check out. You use the barcode to open the gates on the station. The same barcode is valid as a ticket for ticket control onboard the train.

If the station has poles for checking in and out, you do not need to check in or out. The barcode does not work on the poles. You can simply enter the train and show your ticket when asked to do so.

Bus/tram/metro

This depends on the service and the ticket you have. You can check in by holding the barcode of the e-ticket in front of the scanner. In some cases, you cannot scan the e-ticket. Please show it to the driver when entering the vehicle.

Please be aware that E-tickets are only valid for the day you purchased them on. Hourly and trip tickets are only valid starting 15 minutes before your planned trip. Once your ticket is valid for travelling, it will change in appearance and will have a barcode or a visual element.

For e-tickets with a barcode:

Yes, you will need to check in and check out. You can do so by holding the barcode of the e-ticket in front of the scanner. This is only possible for gates with scanners. If only poles are available for checking in and out, you do not need to check in or out. The barcode is not recognized by these poles and you have already bought your ticket. You can simply board the tram and show your ticket when asked to do so.

For e-tickets without barcode:

No, you do not need to check in or check out. You cannot scan the e-ticket. Please show it to the driver or the ticket inspector. This type of e-ticket is a visual ticket, which the scanners in the bus and tram cannot recognize. If you have this e-ticket, these transport services do not require you to check in or check out. Simply show the e-ticket to the driver, who will check whether your ticket is valid.

No, a purchased e-ticket is only visible and can be used on the phone on which it was purchased. E-tickets cannot be forwarded to another person or telephone.

If you buy an e-ticket for a journey during off-peak hours that apply to NS, you will receive the Off-peak ticket. This ticket is only valid during these off-peak hours:

On working days from:

• 0.00 - 6.30 am
• 9am - 4pm
• 18.30 - 04.00 the next day

• You are therefore not allowed to be on the train with this ticket between 6.30 and 09:00. and between 4 and 6:30 p.m.
• There are no exceptions on Saturdays, Sundays and public holidays and the NS off-peak ticket is valid all day long

No NS subscription is required to buy a Off-peak ticket (Enkele reis dal) in this app.