It takes longer than usual to collect my e-ticket

Unfortunately, it takes longer than usual to collect your e-ticket.

  • Check with your bank whether the payment was successful.

  • Take another look at My e-tickets in the 9292 app short before your trip. The e-ticket is almost always ready on time in the 9292 app.

If the ticket is not ready on time in the 9292 app before your trip, please contact us: